We have refined our checkout process to make it simple and easy for you to purchase. It is totally transparent and gives you all the information you require to make a safe purchase from us.
Our prices are clearly shown on our product pages. Once items have been added to the cart you can view your purchase total. This total will never increase unless you add additional items to your cart.
The stated cart will never increase, however it can decrease if you have an applicable coupon code to apply at checkout.
Secure Payment Options
We offer two payment methods, both secured with industry standard Comodo 256-bit Positive SSL Encryption for your protection.
1. PayPal. Regardless of whether you have a PayPal account or not, you can use this method. Many customers buying online prefer this option as you get double protection for your purchase, protection from both PayPal and your financial institution. If you do not have an account with PayPal just use your regular Credit Card when prompted during the PayPal checkout process.
For your convenience we accept Visa, Mastercard, American Express and Discover Credit Cards.
Ear Candles USA only ever see the last 4 digits of your credit card and we do not store your card information. This information is held on the secure servers of our payment providers. This means your card data is secure and we do not have the ability to bill you multiple times or set up any kind of subscription services such as monthly billing for regular repeat orders.
Once we receive your payment the only transaction we can perform is a refund.
In the unlikely event that you are not 100% satisfied with your purchase we offer a 100% money back guarantee. Once we receive proof of the complaint or defect we will immediately issue a refund back to you via the payment method that you selected during checkout.
What is your refund request rate?
We are proud to state that less than 1% of our customers ever request a refund for whatever reason. This is almost unheard of for an eCommerce venture.
Contacting Customer Care
If you have any questions please do not hesitate to contact us. We have numerous links on our website where you can find help regarding pre-sales, orders in processing / shipping and orders that have been received.
You can always find our contact details in the footer and header of all our website pages.